Política de reembolso

 

Refunds

 


Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.


 

Additional non-returnable items:

 

 

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

 


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

 

 

Partial Refunds (if applicable)

 


There are certain situations where only partial refunds are granted:

 

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

 

 

 

 

Refunds (if applicable)

 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain number of days.

 

 

 

Late or Missing Refunds (if applicable)

 


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company — it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and still have not received your refund, please contact us at doaplace@gmail.com.

 

 

 

Sale Items (if applicable)

 


Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

 

 

Exchanges (if applicable)

 


We only replace items if they are defective or damaged.

If you need to exchange it for the same item, please email us at doaplace@gmail.com and send your item to:


Sant Jaume 14, 5o1a Piso

17854 Sant Jaume de Llierca

Girona, Spain

 

 

 

Gifts

 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.


If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will be notified of your return.

 

 

 

Shipping

 


To return your product, you should mail it to:


Sant Jaume 14, 5o1a Piso

17854 Sant Jaume de Llierca

Girona, Spain


You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.